Shipping Policy

Our Commitment to You

At Ethereal Hair Shop, we understand that your perfect wig is more than just a purchase—it’s an expression of your unique style and confidence. Our premium human hair wigs are carefully selected to meet the highest quality standards, and we’re dedicated to ensuring your complete satisfaction with every aspect of your shopping experience.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order has shipped.

Shipping Methods & Delivery Times

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Recommended for faster delivery
• Free Shipping – Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for all qualifying orders

Eligibility Period

We accept returns and exchanges within 15 days from the date you receive your order.

Return Conditions

To be eligible for a return or exchange, your item must meet all of the following conditions:

• The wig must be in its original, unworn condition
• All original tags and packaging must be intact
• The lace must not be cut or altered in any way
• The wig must not show signs of styling, coloring, or customization
• The item must be in resalable condition

Step 1: Request Authorization

Before returning any item, you must contact our customer service team to receive a Return Authorization (RA) number. Unauthorized returns will not be accepted.

Step 2: Complete the Return Form

Email the following information to [email protected]:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Your full name and contact information
• Order number and date
• Product name and SKU (if available)
• Detailed reason for return/exchange
• Preferred resolution (refund, exchange, or store credit)

Step 3: Package and Ship

Once you receive your RA number and shipping instructions:

• Package the item securely in its original packaging
• Include a copy of your order confirmation or packing slip
• Write the RA number clearly on the outside of the package
• Ship using a trackable method (we recommend insurance for valuable items)

Step 4: Processing

Once we receive your return, our quality control team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

Refund Timeline

• Credit Card/PayPal Refunds: 5-10 business days after approval
• Bank Transfer Refunds: 7-14 business days after approval
• Store Credit: Immediate upon approval

Deductions

Please note the following deductions may apply:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
• A 15% restocking fee may apply for non-defective returns

We gladly accept exchanges for items of equal value. If you wish to exchange for a higher-priced item, you will need to pay the price difference plus any additional shipping costs.

Exchange Options

• Different color of the same style (subject to availability)
• Different style in the same price range
• Different cap construction (e.g., 13×4 Lace Wig to 13×6 Full Lace Wig)

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite your replacement or refund.

Thank you for choosing Ethereal Hair Shop. We’re committed to ensuring your complete satisfaction with our premium human hair wigs and exceptional customer service. Your confidence and style are our top priorities.