Our Commitment to Your Satisfaction

At Ethereal Hair Shop, we understand that finding the perfect wig is essential to your confidence and style. While we strive to provide detailed product descriptions and high-quality images, we recognize that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed to ensure your complete satisfaction with our premium human hair wigs.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for a return or exchange, your item must meet the following conditions:

  • The wig must be in its original, unworn condition
  • All original tags and packaging must be intact
  • The lace must not be cut or altered in any way
  • The wig must not show signs of styling, coloring, or customization
  • The item must be in resalable condition

⚠️ Non-Returnable Items

Based on our product analysis and to maintain quality standards, the following items cannot be returned or exchanged:

  • Custom Colored Wigs (including #613 Wigs, #99J Burgundy/Red Wigs, Auburn Wigs, Ginger Wigs, and all Colored Wigs from our menu)
  • Customized Lace Wigs where the lace has been customized or cut
  • Wigs that have been installed, styled with products, or altered in any way
  • Items purchased during final sale or clearance events

Due to the custom nature of colored wigs and the hygiene requirements of hair products, these items are exempt from our standard return policy.

Return & Exchange Process

Step 1: Request Authorization

Before returning any item, you must contact our customer service team to receive a Return Authorization (RA) number. Unauthorized returns will not be accepted.

Step 2: Complete the Return Form

Use the template below to submit your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ethereal Hair Shop Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Order Date] – Product Name: [Product Name] – Product SKU: [Product SKU if available] Reason for Return/Exchange: [Please describe the reason in detail – e.g., size issue, color mismatch, quality concern, etc.] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for [specific product name and details] [ ] Store credit I confirm that: – The item is in its original condition – The lace has not been cut or altered – All original tags and packaging are intact – The item has not been worn or styled Please provide instructions for returning the item and your Return Authorization number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Step 3: Package and Ship

Once you receive your RA number and shipping instructions:

  • Package the item securely in its original packaging
  • Include a copy of your order confirmation or packing slip
  • Write the RA number clearly on the outside of the package
  • Ship using a trackable method (we recommend insurance for valuable items)

Step 4: Processing

Once we receive your return, our quality control team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after approval
  • Bank Transfer Refunds: 7-14 business days after approval
  • Store Credit: Immediate upon approval

Deductions

Please note the following deductions may apply:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • A 15% restocking fee may apply for non-defective returns

Exchange Policy

We gladly accept exchanges for items of equal value. If you wish to exchange for a higher-priced item, you will need to pay the price difference plus any additional shipping costs.

Exchange Options

  • Different color of the same style (subject to availability)
  • Different style in the same price range
  • Different cap construction (e.g., 13×4 Lace Wig to 13×6 Full Lace Wig)

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite your replacement or refund.

Need Assistance?

Our customer service team is here to help you with any questions about returns or exchanges:

Email: [email protected]

Response Time: 24-48 hours

Shipping Address for Returns:
[Return shipping address will be provided with your RA number]

Thank you for choosing Ethereal Hair Shop. We’re committed to ensuring your complete satisfaction with our premium human hair wigs and exceptional customer service.