Privacy Policy

At Ethereal Hair Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxurywigsonline.com and make purchases from our premium wig collection.

1. Information We Collect

We collect information that helps us provide you with an exceptional shopping experience for our high-quality human hair wigs:

Personal Information

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment partners)
• Order history and preferences

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses

Customer Service Information

• Communications with our customer service team
• Product reviews and feedback
• Survey responses (when participated)

2. How We Use Your Information

We use your information to enhance your beauty shopping experience:

• Order Processing: To process and fulfill your wig purchases, including payment processing and shipping
• Customer Service: To provide personalized support for your wig selection and maintenance needs
• Product Improvement: To understand preferences for our various wig types (lace front, closure, colored wigs, etc.)
• Marketing Communications: To send information about new wig collections, styles, and promotions (with your consent)
• Security: To protect against fraud and unauthorized transactions
• Website Optimization: To improve our website layout and product presentation

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

• Payment processors (PayPal, credit card companies) for secure transaction handling
• Shipping carriers to deliver your premium wigs worldwide
• IT service providers for website maintenance and security

Legal Requirements

We may disclose information when required by law or to protect our rights, customers, or business.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.

5. Data Storage and Security

We implement comprehensive security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability assessments
• Secure data storage with limited access
• Fraud detection and prevention systems

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Request limitations on how we process your information

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our wig collections
• Preference Cookies: Remember your wig style preferences and shopping cart
• Marketing Cookies: Show you relevant wig styles and promotions

Your Cookie Choices

You can control cookie settings through your browser. However, disabling essential cookies may affect website functionality and your ability to make purchases.

8. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Ethereal Hair Shop with your beauty needs. We’re committed to protecting your privacy while helping you achieve confidence and style with our premium human hair wigs.